We are committed to delivering your carefully curated accessories with the utmost care and efficiency. Every order is processed through a meticulous quality check before being securely packaged to ensure your items arrive in pristine condition. Our fulfillment team works diligently to dispatch orders within the specified timeframe, prioritizing both speed and attention to detail. Whether you've selected delicate adornments or bold statement pieces, we handle each item with the precision it deserves.
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once dispatched, delivery times vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs procedures. Seasonal peaks or unforeseen carrier delays may occasionally extend these timelines, but we proactively monitor all shipments to minimize disruptions.
We offer transparent shipping options tailored to your order value:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders of $60+
These rates reflect our commitment to balancing affordability with reliable service. Note that expedited shipping options may be available during checkout for time-sensitive deliveries.
We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with postal restrictions may be excluded from delivery. During checkout, our system will automatically verify your address eligibility. For questions about specific destinations not listed, please contact our support team prior to placing your order.
Upon shipment, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our system integrates with major carriers to provide real-time updates, including estimated delivery dates. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.
While we strive for seamless deliveries, occasional delays may occur due to carrier issues or customs inspections. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed, please contact us at [email protected] with your order number. We'll immediately investigate and either locate your package or arrange for a replacement/refund per our policies. Claims must be filed within 30 days of the shipment date.
International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary by destination and are determined solely by local authorities. We declare all packages at their full value and cannot mark items as "gifts" to avoid fees. For accurate estimates, we recommend consulting your national customs office prior to ordering. Note that delayed customs clearance does not constitute a shipping delay under our policies.
